Real two-way conversations
Your agent asks, listens, answers follow-ups and adapts instead of sending one-way notifications.
NewNow live on AgentCallback
Your AI agents now
speak WhatsApp.
Hold real, two-way conversations on WhatsApp in 100+ languages, 24/7, from the same platform that runs your voice operations.
Official WhatsApp Business onboardingMeta-approved templatesOpt-in controls
A
Ava · FirstBridge Loans
online · AI agent
Hi Priya! This is Ava from FirstBridge Loans. Is now a good time for two quick questions?10:12
Sure, go ahead10:13 ✓✓
Great. Roughly what's the outstanding balance on your current loan?10:14
About ₹42 lakh10:15 ✓✓
Perfect. Does tomorrow at 11am or 4pm suit you for a specialist call?10:16
11am works10:17 ✓✓
Booked. Calendar invite sent, plus a one-page rate summary.
Rate summary.pdf
Type a message...
3B+
monthly WhatsApp users
~98%
commonly cited open rate
180+
countries reached
100+
text-agent languages
The capability
Turn messages into real conversations.
Meet customers on the channel they already use, with an agent that can understand, respond and keep the exchange moving.
One platform for voice and chat
Manage voice and WhatsApp workflows from AgentCallback without adding another disconnected bot platform.
Campaign templates
Create, submit and use approved WhatsApp templates for compliant first-touch campaign messages.
100+ languages
Text agents can converse naturally across more than 100 languages, meeting customers where they are.
Official business onboarding
Connect a WhatsApp Business number and follow Meta approval, opt-in and messaging-policy requirements.
Conversation continuity
Keep each WhatsApp exchange organized with transcripts, campaign status and conversation outcomes.
One platform, every team
Put WhatsApp to work across your business.
Sales
Qualify and bookEngage leads quickly, ask qualifying questions and guide qualified prospects toward the next step.
Marketing
Surveys and promosRun conversational campaigns and gather richer feedback on a channel customers check throughout the day.
Finance
Follow up fasterSend timely account or payment reminders and answer routine questions without adding more manual chasing.
Recruiting
Screen and scheduleHandle initial candidate questions and coordinate the next stage in the hiring process over chat.
Support
Always availableResolve common questions around the clock and preserve the conversation transcript for your team.
Collections
Consistent outreachFollow up on overdue accounts with controlled templates and a consistent, on-brand conversational tone.
Voice plus WhatsApp
A missed call can become a conversation they finish.
Use voice when a live conversation matters and WhatsApp when customers need to respond on their own time. AgentCallback gives your team one place to operate both channels.
Explore Voice AI Technology1
Attempt the call
Reach out at the right local time.
2
Continue over WhatsApp
Start an approved, contextual follow-up.
3
Let the customer reply
The text agent handles the conversation asynchronously.
4
Track the outcome
Review transcripts, contact status and results.
How it works
Live on WhatsApp in four steps.
01
Connect your number
Link a WhatsApp Business number through the guided onboarding flow.
02
Configure a text agent
Give the agent its objective, instructions and conversation behavior.
03
Approve your templates
Submit first-touch campaign templates for Meta review and approval.
04
Launch and monitor
Start conversations, review transcripts and track campaign outcomes.
Connected to your stack
Trigger conversations from the tools you already use.
NetSuiteSalesforceHubSpotShopifyZohoWorkdayGreenhouseGoogle SheetsAirtable
Questions, answered
WhatsApp FAQs
Is this the official WhatsApp Business platform?+
Yes. AgentCallback connects WhatsApp Business senders through the official provider and Meta onboarding process.
Will customers see a verified badge?+
A verified badge depends on Meta eligibility and approval. AgentCallback guides you through the required business and sender onboarding steps, but does not guarantee approval.
How many languages do text agents support?+
WhatsApp text agents support more than 100 languages. AgentCallback voice agents currently support 26 languages.
Can customers reply, or is it one-way?+
It is fully two-way. Customers can respond in natural language and the text agent continues the conversation in real time.
Why are templates required?+
WhatsApp requires an approved template when a business starts an outbound conversation outside the customer-service window. Free-form replies can continue within the permitted session window.
How does AgentCallback handle compliance?+
Campaign setup includes opt-in records, approved templates, sender controls and safeguards for WhatsApp messaging policies.
Meet your customers on WhatsApp.
Turn missed calls and ignored emails into two-way conversations that move work forward.